Having just recovered from our stay in Chalet Neve, our little crew regrets to inform you that Alpine Elements have really disappointed us and now emptied our pockets for the rest of this year.
Despite a friendly chalet staff, the chalet itself was RUBBISH. Our room was advertised as a %26#39; family room. %26#39; The family room was tiny, dark and with a lovely view of a brick wall. We had to take shifts mornings and evenings to get showered and changed as the room was too small for three of us ( 2 adults and one child ) . However the shower did not provide any hot water for two days and the story of the plumber driving down from Paris just for us was fairly hard to swallow funny enough he never arrived.
Also to complete the picture, us two adults had to sleep on a bunk bed ( top part ) with our child on a single bed underneath us. Sleep is actually an ambitious word as the room was boiling hot and we were told on the first night we were NOT allowed to turn the heating off. Some guests even claimed they could not turn radiators off even though they tried . ?????
Oh by the way and our door opened straight into the kitchen and dining room. Privacy non existant and with other guests talking around tables into the night very noisy.
We unfortunately paid a premium price for a budget holiday whjch has soured our view of ever booking a chalet holiday again.Please other travellers read the reviews of Alpine Elements we wish we had and dont get fooled by the glossy brochure.You have been warned!
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ANOTHER person who has made an effort to make an account for a first time report on Alpine Elements.
Whether the reviews are positive or negative, this %26#39;one time posting%26#39; thing regarding this company (which sound rubbish by the way) intrigues me.
Thank you so much.
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Dont want to get into childish slanging match with essexwanderer but myself and family had a miserable time on said holiday.Have reviewed before on site about hotel in amsterdam which had neg reviews where we had great holiday,I will give credit where credit is due.If you have had a great holiday with Alpine Elements review it as such,but one has to wonder why you are so defensive of said company? If a holiday is rubbish its rubbish!.
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As I have stated in my post, Alpine Elements sound like Rubbish!
Your thread-starter was a first time post bigchris, so what name did you post your other review under please??
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I feel compelled to reply because the Chalet Neve seems to be under fire for what is in fact quite a lovely property with character and charm.
The chalet has gained a great deal of positive feed back from past guests that appreciate it as an exceptionally well priced %26quot;virtual ski-to-door%26quot; chalet in the middle of one of France%26#39;s most expensive high altitude ski destinations.
Any bunk beds or quirky chalet features are made fully aware to all clients on booking, and prior to departure - thus I feel your reveiw is warning travellers unfairly of a chalet that is otherwise a sound, cosy and well run ski property.
We have only had 2 complaints for this chalet out of the 960 guests we have taken there in the last 2 years we have run the chalet. One of these complaints was from %26quot;bigchrislucky%26quot;, and the other was simply due water being too hot! A rare complaint for a ski chalet!
The Chalet was incidentally taken from another major Tour Operator who moved resort for logistics, and on this note - the chalet is deemed as a suitable and acceptable unit within the industry.
James Hardiman
Alpine Elements Ltd
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We too stayed in Chalet Neve in Dec 2008. It was absolutely horrendous! I would never ever recommend anyone to stay there or travel with Alpine Elements.
We also had the same room as bigchris. It was tiny, no storage space and the shower - don%26#39;t even get me started. It was freezing cold every night. There was a tiny hot water tank that provided water for it. It wasn%26#39;t even enough for one person! The shower did have a plastic clear screen but it was located in the corner of the room. If anyone else was in the room then they could watch you showering and if you were unfortunate enough for someone to open the door then the whole of the dinning area could see you too!
Our room open straight into the kitchen and dining area. We were kept awake at night by people drinking and chatting and also early in the morning when the chalet staff came to start breakfast. It was a room for 3. Luckily there was only 2 of us as I am at a loss of how 3 people were meant to fit in there. There was hardly any room and it was dark and dingy and roasting hot. we too were told not to touch the radiators. There was a double top bunk and a single bottom bunk. I know for a fact that there were men having to share beds in other rooms in the chalet! Pillows were awful and lumpy.
Alpine Elements had squeeze far too many people into the chalet and we were literally fighting for space around the table at night. If you didn%26#39;t get there quick there was no room left!
The food was also pretty horrendous. Some meals better than others.
The only good point was the staff were friendly but we also had the excuse about the plumber - so I guess that is what they roll out every season to different groups.
The saving grace was that we went the first week in the season so it was cheap and the powder on the slopes was amazing! I looked at the prices that they are still charging. Its £969 to stay there during half term. If you consider parting with that kind of money for this chalet then you are crazy!!
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I have just notice Alpine Elements response. What a load of B*****. We were certainly not made aware of any of the %26quot;quirky charms%26quot; of Chalet Neve when we booked the holiday. I don%26#39;t find most companies advertise cold showers, poor food, too many people, old heating systems, no privacy! It wouldn%26#39;t sell very well would it!
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i would say that we deal with many of alpine elements clients on the chalet night off and generally everyone seems pretty happy with the company .
It is usual to see more complaints on sites like this rather than praise , that is unfortunately the nature of the game .
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