I booked this Sept 15th from the United States to leave from Avignon on Sept 29th. It%26#39;s listed as a 5.5 hour tour to Nimes (amphitheatre and Maison Carre), Uzes (city center) and Pont Du Gard (Roman Aqueduct).
But Viator%26#39;s tour Operator drove to Pont Du Gard, then Uzes then Nimes where the amphitheatre was CLOSED! They DIDN%26#39;t CONFIRM the hours for the amphitheatre which must occassionally prepared for evening concerts.
Not very professional and downright disappointing to walk up to a locked admittance gate ! Since the amphitheatre was suppose to occupy about 25% of the 5.5 hours, we felt left high and dry.
If they send me a refund, I%26#39;ll post again.
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Good news! Professionals do exist !
I completed Viator%26#39;s online %26#39;request a refund%26#39; form and within a week they checked with the Operator and a full refund would be provided.
Now that%26#39;s %26#39;standing by your product%26#39; !
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That%26#39;s really good news. It doesn%26#39;t make up for your disappointment, but goes towards it, leaving a much better feeling about it all.
I do hope you enjoyed the rest of your tour.
GG
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